退货的规矩

zài在zhōng guó中国wǎng网gòu购，dà bù fen大部分shāng pǐn商品dōu都zhī chí支持qī七tiān天wú lǐ无理yóu由tuì退huò货。

When shopping online in China, most goods come with a seven-day no-reason return.

dàn shì但是「wú lǐ无理yóu由」bù不děng yú等于「shén me什么dōu都néng能tuì退」。

But no-reason does not mean anything can be returned.

yǒu xiē有些dōng xi东西běn shēn本身bù shì不适hé合tuì退，bǐ rú比如shí pǐn食品、nèi yī内衣hé和dìng zuò定做de的shāng pǐn商品。

Some things are simply not returnable, such as food, underwear and made-to-order items.

tuì退huò货de的shí hou时候，bāo zhuāng包装hé和pèi jiàn配件zuì hǎo最好dōu都liú留zhe着。

When returning something, it is best to keep the packaging and accessories.

rú guǒ如果shì是yīn wèi因为zhì liàng质量wèn tí问题，yùn运fèi费yī bān一般yóu由mài卖jiā家chéng dān承担。

If it is a quality problem, the seller usually covers the postage.

rú guǒ如果shì是zì jǐ自己bù不xiǎng想yào要le了，yùn运fèi费tōng cháng通常yào要zì jǐ自己fù付。

If you simply changed your mind, you normally pay the postage yourself.

shēn qǐng申请tuì退huò货yǐ qián以前，xiān先kàn看qīng chu清楚yè页miàn面shàng上de的guī zé规则。

Before applying, read the rules on the page carefully.

pāi zhào拍照liú留zhèng证shì是gè个hǎo好xí guàn习惯，chū出le了wèn tí问题néng能shěng省hěn很duō多jiě shì解释。

Photographing everything is a good habit; if something goes wrong it saves a lot of explaining.